There are a few reasons why a payment wouldn't be issued to you:
- You did not make the minimum of $100 before the end of the month. Don't worry, the earnings will be carried over to next month.
- We are missing performer IDs. We have reached out to you via email in regards to missing IDs and there is a notification in the Payments tab of your Core Settings. In order to be eligible for future payments, please upload them in the Co-Performers tab that's also located in your Core Settings.
- Your payment beneficiary does not match the Account Holder. Payments can only be issued to the Account Holder.
Why is my payment being held?
If you’ve reached the minimum payout of $100, you’re not missing any IDs and your verification is complete, please read below:
You haven’t set up a form of payment
- When you select a form of payment it is important to fill out the payment form, if the fields are left empty then the payment cannot be issued.
Missing payment information
- A valid billing address is required for all direct deposit payments — please note that PO Boxes are not accepted.
- All direct deposit payments require valid banking details in their appropriate fields — this varies depending on your location and is outlined in the Payments tab of your Core Settings.
- A valid shipping address is required for all paper check payments
- Wallet IDs are required for USDT and Verge
- Paxum email address is required for Paxum
- Cosmo requires a valid 9-digit SAN number
Your payment is being held for further identification
Please contact us for more information on how to release the payment.
You can make necessary changes and revise your payment details in the Payments tab of your Core Settings